Bot doesn’t assign the role
Usually the bot’s role in Discord sits below the role it should assign. Here’s how to move it up in a few clicks.
Welcome message and auto role
Greet new members automatically and give them a role as soon as they join.
What you need first
- Your server is connected (Invite the bot and connect your server).
- A channel for the welcome message, for example #welcome.
- For the auto role: the role already exists in Discord, and the bot’s role sits above it (Bot doesn’t assign the role).
How it works
Open the pageDashboard
Open Welcome in the menu on the left. On phones, you’ll find the page at the bottom under Modules.
Type of messageDashboard
In the 📨 Welcome Message section, choose the Message type. 💬 Normal is plain text, 🎨 Embed is a box with a title, color and image.
Where to send itDashboard
Under Send as, choose 📢 Channel (in the channel, visible to everyone) or 📩 Private (DM). Tip: use the channel. Members who don’t allow direct messages from server members won’t get the DM.
Write the textDashboard
Write your text in Message. The bot fills in these placeholders itself:
{user}mentions the new member,{username}is their display name,{server}the server name,{members}the member count. Example: “Welcome to {server}, {user}! Check out #rules first.” Up to 2000 characters. If you leave the field empty, the bot posts “Willkommen auf dem Server, @Name! 👋” (German for “Welcome to the server”), so write your own text for an English-speaking server. Next to it (on phones below it), How it looks in Discord shows your message with sample values, and What you can use in texts lists all placeholders, mentions and formatting — one click inserts them.Choose the channelDashboard
Under Welcome Channel, choose the channel. This field only appears for “Channel”.
Auto roleDashboard
Open 🎭 Auto Role on Join and choose the role for new members under Automatically assign role.
Watch for warningsDashboard
If This role sits above the bot role. … or The bot is missing the "Manage Roles" permission. … appears below it, the bot can’t assign the role yet. The fix is in Bot doesn’t assign the role.
SaveDashboard
Click Save settings at the very bottom. ✓ Saved appears at the top.
To turn it off, set the channel to — No channel selected — or the role to — No auto role — and save.
Check in Discord
- Have a second account or a friend join. The welcome message appears in the channel, and the role shows up in their profile.
Common problems
No welcome message appears.
Is a channel selected and saved? If the channel was deleted in Discord, select it again. With “Private (DM)”, the member may not allow direct messages.
The role isn’t assigned.
Usually the bot role is too low: Bot doesn’t assign the role.
My role is missing from the list.
@everyone and roles that Discord manages itself (booster, bot and integration roles) can’t be assigned by any bot, so they’re not in the list. A new role shows up after one to two minutes; then reload the page.
Related guides
Ready in 5 minutes
Invite the bot, connect your server and set up welcome, auto role, protection and tickets in the setup – step by step, no technical knowledge needed.
Auto-moderation: the right level
Gentle, Standard or Strict: what the three levels do exactly and which one fits your server.
Still stuck?
Write to us. Include the server name, the message you see and what you’ve already tried.
Never send us passwords, bot tokens or payment details.